Writing
Writing on hospitality revenue strategy, open records, open governance, and civic technology — from an executive’s point of view.
In Development
Six pieces are currently being drafted. Each one is grounded in first-hand work — hotels operated in destination markets, records requests drafted and tracked, and civic-technology products in active design — rather than commentary from a distance.
A full house can hide rate erosion and shrinking margins. Why RevPAR — rate and demand read together — is the number an operating leader should actually run the property on.
Group and tour contracts look like guaranteed revenue until they displace higher-rated transient demand on compressed nights. The arithmetic for deciding when to say yes, and at what rate.
Destination markets like Yellowstone and Yosemite run at or near nightly capacity in season. Lessons on staffing, guest-service recovery, and decision-making when there is no slack in the system.
Requester-side fundamentals: identifying the right custodian, drafting precise requests, tracking deadlines, preserving communications, and keeping productions organized from day one.
A stack of PDFs is not transparency. How indexing, gap analysis, and careful records organization convert raw productions into civic documentation citizens can actually navigate.
Most records tooling is built for agencies, not citizens. Notes toward requester-side software: drafting support, deadline tracking, communication preservation, and records organization in one workflow.
In the Meantime
Published pieces will appear on this page as they are completed — no placeholder posts, no backdated archives.
Until then, the projects and experience pages are the best window into the work these essays will draw on — the revenue decisions, the requester-side records practice, and the systems being built around both.
William is available for professional inquiries related to hospitality revenue strategy, open-records research, civic-transparency tools, web ventures, and business-development concepts.